By definition, a lone worker is someone who performs an activity that is carried out in isolation from other workers without close or direct supervision. Such staff may be exposed to risks and hazards concerning their personal safety and because there is no-one to assist them a risk assessment may be required. Lone workers are often vulnerable and can at times be in confrontational or compromising situations.
This staff building programme is designed to assist all members of staff, managers, principals, business owners including customer service staff and front line staff when dealing with difficult or challenging internal and external situations including dealing with members of the public. This programme is designed to build a healthy workplace, to enhance staff motivation and covers all aspects of communication, assertiveness and conflict resolution strategies to give a collective positive result.
Often seen as the front line members of staff, reception/counter employees face many situations, some of which involve dealing with challenging behaviour from members of the public. They may feel their personal safety is compromised. Personal Safety Ireland deliver a communication & behavioural strategies programme whereby staff will learn effective communication skills, assertiveness, conflict resolution strategies and personal safety and awareness techniques.