Lone Worker

ProgrammeLone Worker
InstructorsAlex Walsh/Nick Feehan
Course Training MaterialsProvided by Personal Safety Ireland Ltd
Programme Duration9.30am – 4.00pm (full day programme)
No. Of Participants 20 maximum/10 minimum per session

This interactive programme is designed to provide opportunities for high-risk staff to become more aware of safety issues and to add to their repertoire of interpersonal skills that may keep them safer.

On completion of the programme the Lone Worker will have a better understanding of Risk Management and will be more aware of recognising as far as possible how to Reduce the likelihood of incidents occurring which could have significant consequences for individuals, staff, patients and/or an employer.

Aims: To enable participants to understand:

  • The benefit of effective communication skills
  • Body language
  • Concepts of attitude and behaviour
  • Conflict management
  • Risks and hazards

Objectives: Following the programme participants will be able to:

  • Demonstrate effective communication skills
  • Understand body language
  • Understand the concepts of attitude and behaviour
  • Differentiate between a risk and a hazard
  • Understand threat assessments

Intended for:


Lone Workers who operate/work by themselves without close or direct supervision and/or if they have neither visual nor audible communication with someone who can summon assistance.

Executive Summary

At Personal Safety Ireland we recognise there is a need and want for people to feel respected and valued in their work environment.

We are committed to assisting the employers and employees in delivering the best service possible. By investing in employees through our programme we can contribute to developing their understanding of communication, assertiveness and conflict management.

We recognise and promote diversity and we provide programmes to reflect and work in partnership.

Personal Safety Ireland delivers the following Lone Worker Personal Safety programme:


  • Effective communication skills
  • Attitude and behaviour
  • Interpersonal skills
  • Positive assertiveness
  • Body language
  • Diversity
  • Perceptions and receptions
  • Diffusing and negotiating skills
  • Identifying different stages of conflict
  • Conflict resolutions
  • Personal Safety Awareness Model
  • Accountability

This integrated programme encourages Lone Workers to mix with each other and work in groups assessing, evaluating and resolving scenario and video based examples of effective: Communication Skills, Body Language, Attitude and Behaviour, Risks and Hazards and Conflict Management highlighting situations they may have encountered.

Working through the programme, staff will gain a greater knowledge and understanding of communication, assertiveness and conflict management.

Our aims and objectives are to encourage staff to provide a better quality of service for their clients, their colleagues and themselves.

By respecting, listening and appreciating each other’s ideas and opinions they will collectively understand the importance of bringing the learnt elements of this programme to their work environment.

On completion of the course, participants are asked to reflect and complete our feedback form which is optional and anonymous, copies of which can be provided to the employer. Certificates of attendance are received by all participants.

Your Instructors for this programme are Alexander Walsh and Nick Feehan.

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